Shipping policy

Products from Dearest Q ships globally from Philadelphia, PA

Please note that upon receiving payment, your items will ship within 5-7 business days (Monday-Friday) unless the product listing states otherwise. As an independent business I'll do my best to package and ship everything as quickly as possible. Thank you for your patience! Recycled packaging may be used.

All packages will be classified as 'art.'

POSTAL SERVICE

The goal is for your purchase to reach you in the safest, most efficient, and affordable way possible. All orders ship from Philadelphia, PA USA to the shipping address provided at checkout via USPS First Class Package or USPS International services.

I am not responsible for packages shipped to the wrong address if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout. If you think you have made a mistake and you have not received a shipping notification yet, please email me at mcleod.courtney@gmail.com ASAP so shipping information can be adjusted before the package is sent.

In the event of a package 'returned to sender' the buyer is responsible for fees associated with re-sending the package.

ESTIMATED DELIVERY TIMES

Estimated Delivery Times (from ship date):

United States : 5-9 business days

Europe : 15-45 business days.

Other Countries: 15-60 business days

Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).

These delivery times are only estimates! International mail is affected many circumstances beyond my control, but not limited to customs delays, long distances, weather and local/foreign holidays. Please understand that once a package has been shipped, transit and delivery times are beyond my control. Please be patient and understand that international packages may take several weeks to arrive, but are very rarely completely lost.

LOSS AND DAMAGES

Courtney McLeod will not be held responsible for the loss or damage of items while in transit. 

Please contact email mcleod.courtney@gmail.com if you would like to purchase additional insurance or a different carrier for your package.

INTERNATIONAL ORDERS + CUSTOMS

For international orders (outside of the USA), please be mindful of your own country's customs regulations, as I cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.